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IT Operations Review

Gain a comprehensive, transparent assessment of your internal or external IT team’s efficiency, performance, and reliability. Our consultancy provides a detailed IT Department Overview with actionable recommendations to optimize operations, conducted openly with full staff awareness.

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Why Choose Our IT Operations Review?

CEOs and business leaders often lack the specialized IT expertise to evaluate their teams’ performance. Our transparent consultancy identifies strengths, weaknesses, and opportunities, delivering clear insights to enhance costs, operations, and reliability for SMBs.

Cost Efficiency

Identify overpayments, optimize contracts, and align budgets for internal or external teams.

Team Performance

Evaluate operations, SOPs, staff proficiency, and access levels with actionable recommendations.

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Actionable Insights

Receive a detailed IT Department Overview with a tailored report to optimize performance and reliability.

See deliverables →
No stress about documents. The lists below are suggestions, not requirements. Share any relevant materials—and upload as much as you wish. We’ll work with all documentation provided. The more you share, the more tailored our insights. If you don’t know some terms, click here for a plain-English glossary.

What We Review

Costs & Contracts
  • Overpayment analysis (external vendors or internal budgets)
  • Contract alignment and efficiency
  • Cost optimization strategies
Operations & SOPs
  • Operational efficiency and deficiencies
  • SOP compliance and effectiveness
  • Policy gaps and improvements
Staff & Access
  • Staff performance, profわるities, and weaknesses
  • Access level appropriateness
  • Identification of operational successes and risks
IT Department Overview
  • Comprehensive report on IT team performance
  • Actionable recommendations for improvement
  • 30-60-90 day optimization plan

What You Can Provide Us

  • IT contracts or MSAs (external or internal budgets)
  • Operations and SOP documents
  • Current IT policies or procedures
  • Security or compliance reports
  • IT staff roles and access logs
  • Vendor invoices or performance data
  • Any known IT concerns or priorities

All files are uploaded via our encrypted portal. NDAs available on request to ensure confidentiality.

How Our IT Operations Review Works

Choose remote (document-based review with a comprehensive questionnaire) or onsite (2-day or 1-week for larger teams) for a transparent, professional assessment. Staff are informed of the consultancy, ensuring an open and collaborative process.

Step 1: Pre-Review Prep

Complete a brief questionnaire, upload documents via our encrypted portal, and inform staff of the upcoming review. For remote reviews, we provide an in-depth questionnaire for your IT team or manager.

Step 2: Review Execution

Remote analysis of questionnaire responses and documents, or onsite (2-day/1-week) assessments with open staff interviews, observations, and process evaluations.

Step 3: Report Delivery

Receive a customized IT Department Overview with actionable recommendations to optimize performance and address deficiencies, delivered via our secure portal.

Step 4: Follow-Up Consultation

Receive follow-up support via our secure portal to discuss findings, answer questions, and plan implementation of recommendations.

Typical Timeline
Day 0Kickoff & prep
Days 1-2/WeekReview execution (onsite) or analysis (remote)
Day 4/7Report delivery
Week 1/2Follow-up consultation

What You’ll Receive

Cost & Contract Summary

Analysis of costs, inefficiencies, and contract opportunities for internal or external teams.

Risk & Policy Summary

Prioritized list of operational risks, deficiencies, and policy enhancements.

30-60-90 Day Plan

Tailored plan to address weaknesses and leverage strengths for IT optimization.

IT Department Overview

Comprehensive report on team performance, proficiencies, and areas for improvement.

Bonus Feature: Actionable Recommendations

  • Cost-saving strategies for internal/external teams
  • Risk mitigation and policy enhancements
  • Negotiation strategies for vendors or staff roles
  • Staff training and performance optimizations
  • Board-ready insights for strategic decisions

Your report ensures your IT team is a high-performing asset, maximizing efficiency and reliability.

Sample Report Snapshot
Category Issue/Success Recommendation Est. Impact Effort
Costs Overbudget internal staff Optimize staffing model $10k/year Medium
Operations Inefficient SOPs Streamline procedures 30% efficiency boost Medium
Staff Strong team collaboration Leverage for mentorship programs Improved productivity Low
Department Outdated security protocols Implement modern standards 50% security boost Medium

Impacts shown are examples; your actual results will vary by environment.

Pricing and Value

A one-time investment for a comprehensive, transparent IT Operations Review, with remote or onsite options. Travel costs (~$2,000/week for mid-tier cities, $2,500/week for high-cost areas like NYC or San Francisco) cover flights, lodging, car, and meals.

Remote Review
Questionnaire-Based Review

$2,995 USD (One-Time)

We provide an in-depth, comprehensive questionnaire for your IT team or manager to complete. Our experts analyze responses and documents to deliver a tailored report with actionable recommendations, all managed via our secure portal.

Book Remote
  • Comprehensive IT questionnaire
  • Document review & analysis
  • Detailed IT Department Overview
  • Expert recommendations for efficiency

Key Benefit: Actionable insights to enhance IT operations without onsite presence.

On-Site Review
Recommended
Comprehensive On-Site Review

$4,995 USD (On-Site, 2 days, + travel)

2-day onsite assessment with interviews, observations, and in-depth evaluations, delivered with actionable recommendations via our secure portal.

Request On-Site
  • 2-day onsite assessments
  • Staff interviews and observations
  • Detailed IT Department Overview

Key Benefit: In-depth perspective on team performance. Travel costs estimated at $800–$1,000 for 2 days.

Extended On-Site Review
In-Depth On-Site Review

$9,995 USD (On-Site, 1 week, + travel)

1-week onsite review for larger or complex IT teams, with comprehensive recommendations delivered via our secure portal.

Request Extended
  • 1-week onsite review
  • Extended interviews and observations
  • Comprehensive IT Department Overview

Key Benefit: Full-depth analysis for complex IT environments. Travel costs estimated at $2,000–$2,500/week.

Pricing valid for SMBs with 10-500 employees. Travel costs (~$2,000/week for mid-tier cities, $2,500/week for high-cost areas like NYC or San Francisco) cover flights, lodging, car, and meals. Contact us via our secure portal for custom quotes for larger organizations or multi-location reviews.

Estimate Your ROI

Use your estimated monthly IT spend (vendor or internal staff) and a conservative savings rate (we typically achieve 10–20% through optimizations or uncover inefficiencies for indirect savings).

Real-World Impact: Case Studies

See how our IT Operations Review has helped SMBs optimize their IT operations.

Retail IT Optimization

A retail CEO saved $15,000/year by optimizing vendor contracts and improving staff efficiency through our transparent review.

SMB IT Overhaul

A small business leader enhanced team performance and saved $10,000/year through process improvements identified in our review.

Ongoing Support Subscriptions

Extend the value of your IT Operations Review with affordable monthly subscriptions for continuous monitoring, compliance, or coaching, all managed via our secure portal.

Performance Monitoring

Monthly reports, KPI tracking, and expert recommendations to sustain IT efficiency.

$499/month

Policy & Compliance

Ongoing policy updates and compliance checks to ensure legal and operational alignment.

$349/month

Optimization Coaching

Personalized coaching and playbooks to empower IT leadership and sustain improvements.

$599/month

Learn More About Subscriptions

Helpful Add-Ons & Bundles

Extended Contract Review

In-depth review of additional contracts or internal budgets.

$995 USD

Policy Enhancement Pack

Custom updates to IT policies based on review findings.

$795 USD

Bundle: + IT Policy Review

Save 20% on IT Policy Review when bundled with this service.

Learn More

Download Our IT Operations Review Flyer

Get a professional PDF flyer with key benefits, pricing, and how our service enhances IT efficiency and reliability for SMBs.

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FAQ

Staff are fully informed of the IT Operations Review as a transparent consultancy to assess and improve IT performance. We provide guidance on communicating the review’s purpose to ensure collaboration.

All files are uploaded via our encrypted portal, retained only for the engagement, and deleted upon completion. NDAs are available on request to ensure confidentiality.

Expect 10–20% savings on IT costs, identification of inefficiencies, and recognition of strengths. Our IT Department Overview provides actionable steps to enhance reliability and performance. Use the ROI calculator above.

Ready to Optimize Your IT Operations?

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