IT
IT Support 101 Inc.
Practical IT services for owner led businesses
Backup care and disaster recovery for small and mid sized teams

Backup and recovery that you can explain in one page.

This service gives you clear answers to simple questions. What is backed up. How far back we can go. How long it should take to get the core systems back if something serious happens.

  • Backups that are documented, monitored and tested on a regular schedule.
  • A simple runbook that shows who does what when a server, file share or key system fails.
  • Plain language for owners and managers. No buzzwords and no scare tactics.

Many clients pair this with Managed IT Support and the Cyber Security Care plan so that day to day IT, security and recovery are not treated as three separate worlds.

Who this service is for
  • Owner led and professional firms that cannot afford long outages or lost data.
  • Teams with a mix of cloud services, file servers and key line of business systems.
  • Leaders who want clear expectations on recovery times and limits, without false promises.

If you already run a complex high availability setup with strict compliance rules, we can act as an advisor and help shape the plan, even if other vendors provide parts of the solution.

What is included in Backup and Disaster Recovery.

The goal is a stable, understood backup setup and a simple plan for when something serious happens. We aim for fewer moving parts, not more.

Backup coverage

Clear list of what is backed up

No more guessing about which server, share or app has a backup.

  • Inventory of servers, file shares and key systems that need protection.
  • Documented backup sources and targets for each covered item.
  • Simple notes about what is not backed up and why.
Schedules and retention

How often and how far back

Simple written answers to how often backups run and how long you can go back in time.

  • Documented backup windows by system or group of systems.
  • Clear retention targets for daily, weekly and monthly copies.
  • Plain language statements about recovery point objectives.
Testing and checks

Regular restore tests

A backup that cannot be restored is not a backup. We test and write it down.

  • Planned test restores for a sample of systems and file sets.
  • Short notes on how long the restores took and any issues found.
  • Follow up items raised into support so they actually get fixed.
Runbook

Short runbook for bad days

A short, practical guide that shows what to do when you lose something important.

  • Key scenarios such as lost server, deleted shared folder or broken site.
  • High level steps for who calls who and in what order.
  • Notes on what leadership should tell staff and clients while recovery is in progress.
Clear limits

What stays outside this service

Some work belongs in a separate project or in the hands of other partners.

  • Large scale data migration projects or one time rebuilds of whole platforms.
  • Formal business continuity programs that need board level or regulator sign off.
  • Specialised systems where only the vendor can provide backup tools or support.
Fit with other services

How this links with support and security

Backup and recovery sits between daily IT work and security planning.

  • Managed IT Support keeps the day to day systems patched and monitored.
  • Cyber Security Care reduces the chance that you need to use your backups in the first place.
  • Fractional CIO or IT advisory time helps set budgets and priorities over several years.

How the Backup and Disaster Recovery service works.

Clear steps, clear outputs and no open ended project that never quite finishes.

1

Baseline and quick wins

We review your current backup setup, list coverage, spot obvious gaps and fix the simple items first. The goal is to close easy risks without delay.

2

Stabilise and document

We tune schedules, storage and alerts so that backups run in a predictable way, then document the coverage, timing and simple recovery expectations.

3

Test and refine

We carry out planned restore tests, note how long they take and raise any issues into support so they are handled. You get a short update at an agreed interval.

Is this service a good fit for you.

A quick way to decide if you should keep talking about this or if another route would be better.

Usually a good fit when:

  • You have 10 to 150 staff and would be badly hit by long outages or lost files.
  • Your backups exist but you do not trust them or cannot explain them in simple terms.
  • You want one team to look after both backup tools and the recovery runbook.

Maybe not the right fit when:

  • ! You need strict recovery times across many sites that call for large scale high availability design.
  • ! You already have a dedicated internal team that builds and maintains complex backup platforms.
  • ! You only want a one time backup install with no ongoing care or testing.
Next step

Want to know where you stand on backup and recovery.

Send a short note with your role, company size and what you rely on most. We will reply with a view on fit and a simple suggestion for how to start. No pressure and no long pitch.

Email to talk about Backup and DR
Or call 1-800-555-0101 during business hours.