We act as your IT department: monitoring, updates, helpdesk and vendor coordination, so your systems stay stable and your people get fast, plain-English support when they need it.
Pricing is per user, per month (USD), with a simple minimum monthly agreement. We will scope it with you in a short call and give you clear, line-item pricing.
Pricing typically starts at:
Minimum monthly agreement: $1,250 (equivalent to 10 users). Most clients are between 10 and 150 users across one or more locations.
Ideal if you want IT handled to a professional standard, but do not have the headcount or budget for a full internal IT department.
Three core pillars: keeping things running, helping your people, and steering your IT decisions so you are not reacting to every vendor pitch.
We keep an eye on your core systems, apply updates on a schedule, and make sure basic IT hygiene is not left to chance.
Your staff get a friendly, plain-English place to go when something is not working, without waiting days for a call back.
We help you plan changes instead of reacting to every broken gadget or vendor sales call.
We cover the everyday IT responsibilities that keep your business running: user support, patching, basic security and vendor wrangling, with a clear understanding of which systems are in scope.
Remote helpdesk for your staff during business hours.
Defined response and escalation guidelines for common issues.
Endpoint (workstation / laptop) patching and basic health monitoring.
Server patching and core service monitoring (scope documented per client).
Backup job checks and exception alerts escalated to you when needed.
Basic email and productivity suite support (Microsoft 365, Google Workspace, etc.).
User onboarding and offboarding support (accounts, access, basic setups).
Coordination with your internet, phone and key application vendors.
Periodic state of IT check-in with simple, non-technical summaries.
Baseline security hygiene: passwords, MFA guidance, basic policies.
Simple asset overview (who is using which devices and key systems).
Clear route to escalate larger projects or incidents into separately scoped work.
Major projects (office moves, full server replacements, new line-of-business systems), advanced security programs, custom software development and complex compliance work (for example detailed audit preparation) are scoped separately so they do not bloat your monthly fee. We will flag these in advance and quote them clearly.
We follow a structured onboarding so we understand your environment, set expectations with your team, and take over smoothly from any prior provider.
We review your environment, systems, user counts and any current pain points. Together, we define what is in scope, where the guardrails are, and what success looks like.
We roll out agents and tools, stabilize any obvious issues, document key systems and set up backup and alerting checks. Your staff are introduced to the new support process.
Once stabilized, we move into ongoing support with regular check-ins, simple reporting and priority planning for improvements that matter most.
One monthly agreement, based on your number of users. No nickel-and-diming every ticket. All pricing in USD, with a minimum monthly agreement of $1,250.
Your core fee is per user, per month. From there, we layer additional capabilities as simple per-user add-ons so the math stays straightforward.
During a short discovery call, we will confirm your user count, understand your environment, and then send a clear proposal showing the base fee plus any per-user add-ons you choose.
Request a tailored quote >Straight, non-technical answers so you can see if this is the right fit before we ever get on a call.
If your growth, reputation and operations rely on technology, ad hoc IT is not enough. Let us talk about putting a professional, managed IT function in place, sized to your business.