IT
IT Support 101 Inc.
Practical IT services for owner-led businesses
Managed IT support · Corporate websites · Security · Advisory

Core services from IT Support 101

Clear offerings with defined outcomes so you are not guessing what you are buying or where the boundaries are. You can mix and match services or start with one and layer others in over time.

Quick clarification: Billing Fraud Detection = look back (audit invoices and recover waste). IT Spend Advisory = look forward (review renewals/quotes before approval).

If you are not sure which mix is right, send a short email with your situation and we can suggest a starting point.

Corporate Website-as-a-Service

Corporate Website-as-a-Service

A modern, credible corporate website designed, hosted and maintained for you, including domain, SSL, updates and one change per month for a fixed monthly fee.

  • Strategy, design and build handled for you.
  • Hosting, security, backups and SSL included.
  • One minor content change per month built into the fee.
Managed IT Support

Managed IT Support

We act as your IT department: monitoring, patching, helpdesk and vendor coordination for a predictable monthly fee so IT stops being a distraction.

  • Remote helpdesk for your staff during business hours.
  • Endpoint and server patching with basic monitoring.
  • Vendor coordination for internet, phones and key systems.
Security Care

Cyber Security Care Plan

A practical security layer for email, devices and remote access, with managed security tools and simple reporting.

  • Security tools for endpoints, email and remote access.
  • Simple security summary for leadership each month or quarter.
  • Hardening of common entry points like email and VPN.
Resilience

Backup and Disaster Recovery

Designed and monitored backups for servers, cloud data and key machines, plus test restores so you know it actually works.

  • Backups for servers, key workstations and cloud data.
  • Regular test restores to prove recovery works.
  • Basic recovery plan so people know what to do.
Cloud Productivity

Microsoft 365 Management

Clean, secure management of your Microsoft 365 tenant, licenses and day to day changes so it stays tidy and safe.

  • License tidy up and clear mapping of who has what.
  • Hardening of sign in, mail, Teams and SharePoint.
  • Handling day to day user and mailbox changes.
One time review

Network Health and Security Assessment

A focused review of your network, servers, backups and remote access with a simple red, amber, green report.

  • Review of core network, firewalls and remote access.
  • Check on backups and recovery basics.
  • Simple report a leadership team can act on.
Projects

Remote Office and New Location Setup

Design and build of the IT side of a new office or branch, including internet, firewall, Wi Fi and core devices.

  • Internet, firewall and Wi Fi planned and implemented.
  • Device and printer setup so day one works smoothly.
  • Coordination with landlords and other vendors.
Devices

Endpoint Standards and Compliance Pack

A standard build for company machines, with encryption, security tools and simple rules for staff devices.

  • Standard build for laptops and desktops.
  • Encryption and basic compliance controls.
  • Simple device rules staff can understand.
People

Security Awareness and Phishing Program

Short, practical awareness for staff plus simple phishing simulations so people are less likely to click the wrong thing.

  • Short sessions or videos staff can actually finish.
  • Simple phishing tests with non-blaming feedback.
  • Basic metrics for management over time.
Look back · Recover

IT Billing Fraud Detection

A one-time audit of invoices, subscriptions and contracts to prove duplicate billing, license waste, renewal traps and plan mismatches — with a recovery plan.

  • Inventory of vendors, subscriptions and renewals.
  • Evidence pack: what’s wrong, why, and the dollar impact.
  • Prioritized recovery steps you can act on.
Look forward · Approvals

IT Spend Advisory

Subscription decision support. Send a quote, renewal, invoice or contract excerpt and get a verdict plus negotiation leverage before you approve.

  • Verdict: Fair / Elevated / Red Flag with the reason.
  • Clause flags: auto-renew, notice windows, scope traps.
  • Negotiation questions you can forward to vendors.
If you suspect you’ve already been overbilled, start with Billing Fraud Detection.
Advisory

Fractional CIO and IT Roadmap

Senior IT advisory time each month to keep an IT roadmap current, review spend and support your leadership team.

  • Regular time with a senior IT advisor.
  • Clear, simple IT roadmap that can be updated over time.
  • Support on key decisions and vendor proposals.
Next step

Not sure which services you need?

You do not have to decide on your own. Share a short note about your firm, your size and what is bothering you most about IT or the website, and we will suggest a simple starting point.

Ready to talk through your options? Book a call